The Challenge
The challenge was to reduce the workforce involved in stacking completed order totes and marshalling them to dispatch locations.
Completed order totes for a particular store were brought into the dispatch area and operators would manually stack 5 totes on top of each other. These were then staged together along with totes for the same store.
This process was labour-intensive, repetitive, and ergonomically unsafe. In addition to this systematically there was no asset tracking leading to errors.
One major challenge was to build a system that could cope with an ageing range of MHE (Mechanical Handling Equipment) in the H&M network.
The system had to deal with a variety of tolerances which is always tricky when automating repetitive tasks.